Warranty - Product return

Product exchange

If your order is damaged, faulty, or simply not the right product
you ordered, maybe you didn't get what you wanted, please let us know
at the email address info@bunnybylashes.hu.

For faster processing, please include your order number and attach a photo.
or video of the product in question so that we can identify the problem as soon as possible and
let's start the exchange.

Warranty / Right of withdrawal

The buyer may cancel the purchase without giving any reason within 14 days of delivery.
from purchase.

Important: exchange or refund is only possible after returning the product.

The return process

1. Contact us
Write to us at info@bunnybylashes.hu and provide your order number.

2. Returning a product
Return the product to our provided address within 14 days.
The cost of return shipping is borne by the buyer.

3. Packaging
Pack the product carefully to prevent damage during transit.

4. Identification
Place a piece of paper with your name and order number in the package.

5. Data verification
Please enter your bank account details accurately – we cannot be held responsible for incorrect details.
to undertake.

6. Refund
We will process the package and start shipping within 2-14 business days after receipt.
refund or exchange.

We cannot transfer money back to a foreign account (e.g. Revolut, N26, Monese, Curve).